This online store is dedicated to the marketing of handmade kaleidoscopes and other forms of glass art. By making a purchase on our website, you agree to comply with and be bound by these conditions.
Our commitment is to produce pieces of the highest quality and offer them in the shortest time possible. However, our articles are pieces of art made entirely by hand, so the following considerations, which we present below, must be taken into account:
The seller of the products offered on this website is REFLEKTIUM, with registered office at C/ Ciudad Real 30, Estepona 29680 Málaga - Spain, and with NIF 77456850A. You can contact us through our contact form or by email to info@reflektium.com.
At REFLEKTIUM we offer handmade artisan kaleidoscopes, carefully manufactured to guarantee the highest quality. We strive to accurately display the colors and details of our products in the images on the website, but due to their handmade nature and very different lighting conditions to which our pieces can be exposed, slight variations may be found with respect to the images. or videos shown on this website.
Likewise, as each piece is made entirely by hand and the materials used are mostly art glass, it will not be possible to produce two pieces exactly identical in every detail, since the art glass on the outside usually contains veins and/or textures that They can vary randomly on the same glass sheet. These minimal differences are not a defect, rather they are proof of authenticity that add value to the piece.
The prices of the products are shown on the website and include the Value Added Tax (VAT) in force in Spain. We reserve the right to modify prices at any time, but changes will not affect transactions already completed.
At REFLEKTIUM we accept different payment methods, including credit card and bank transfer. Payments are processed through secure platforms to ensure the confidentiality of financial information. By making the payment, you agree that you are the legitimate owner of the funds used or that you have authorization from the owner to carry out the transaction.
We ship our products nationally and internationally. Shipping costs and delivery times vary depending on the recipient's location. The delivery time for the items in stock on this website is approximately 3 working days for the peninsula and the Balearic Islands, 5 days for the countries of the European Union and 7 to 10 days for the rest of the countries. The delivery time for items made to order, personalized or out of stock will also be increased by a period that will be confirmed by email when formalizing the order, but which usually takes between 7 and 15 business days.
We are committed to sending the products within the period indicated on the website, although we cannot be responsible for delays caused by the transport company. Once your order has been shipped, you will receive a confirmation email with your package's tracking number.
Our items are mostly constructed of glass, so it should be treated with great caution. Although they are made to last for centuries, they do not have any type of mechanism or machinery (with the exception of models that have built-in interior lighting that can be added to the collection). As they are works of art, they do not have an applicable guarantee but they are insurable assets. We pack our pieces with extreme care so that they reach their recipient intact in drop- and shock-tested packaging, and we make all our shipments insured. But if you receive a broken piece, it will be an essential requirement that you notify us within 24 hours of receiving the package to make a claim against the transport company's insurance. You must then return the piece to us in its original packaging for replacement. We will tell you how.
Our pieces are made entirely by hand, and frequently personalized for the client, so returns of any item will not be accepted without exception. We do not want anyone to receive any item different than what they expected, so upon written request we can provide you with additional information about the piece or pieces requested. However, if you receive a damaged item, you must act as detailed in the following paragraph.
Likewise, if the packaging does not appear damaged but you receive a defective or damaged product, please contact us within 24 hours of receipt to inform us of the problem. We will analyze the case, and if appropriate we will try to resolve it as quickly as possible, either by replacing the product, offering a refund or repairing it if repair is feasible. We will analyze each case to proceed in the most convenient way.
We reserve the right to modify these general conditions and sales at any time. Any changes will be effective immediately upon posting on this website. We recommend that you periodically review these conditions to be aware of updates.
These general and sales conditions are governed by Spanish legislation. In the event of any controversy or dispute, the parties will submit to the competent courts of Spain.
By making a purchase on our website, you are accepting these general conditions and sales. If you have any questions or require more information, do not hesitate to contact us. Thank you for choosing REFLEKTIUM's exclusive handmade kaleidoscopes!
